Active listening is a basic ability every effective leader should have in order to guarantee a high level of communication with the employees and collaborators.
It consists of the ability to deeply listen to what people say by establishing a high level of participation in the conversation and paying high attention to any detail of the communication process itself. It’s not simply “to get information”.
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How improving your active listening ability? It needs continuous training but there are some simple strategies that can help us become better listeners:
1 – Never interrupting
2 – Being open-minded with no rush to conclusions
3 – Listening closely instead of just getting ready to reply
4 – Focusing on what saying, rather than who is saying it
5 – More listening than talking
6 – Pausing for thought
7 – Ask questions
8 – Making eye contact
9 – Learning to observe
These are some key points that can lead you to acquire a better awareness of your active listening ability and guarantee an improvement both in your personal and business performance.
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